Frequently Asked Questions About Security Systems In Eastern Ontario

We are well-equipped to monitor different alarm systems. We can monitor burglar alarms, fire alarms, and CCTV systems. Our monitoring systems help you check water levels, temperature, gas detection, medical emergencies, and elevator emergencies.

No phone line? No problem. We can offer you security systems that can be monitored without a phone line. We can provide you with cellular modules or IP (using the internet) to communicate to the station.

The best way to change any internal account information is to use our case management system. Send an email to helpdesk@alliance.inc with your account number, and the updated contact information, including

Your contact information (Name, Email, Phone, Address.)

If you are making a temporary change, please include the change dates. 

Call list position (usually 1-5) with your contact’s name and phone number. 

Our team will confirm passwords and changes with you.

You can turn off the alarm using your code if it goes off while you are at home. After turning off the alarm, you can contact the monitoring station to advise of the false alarm. This will ensure that no dispatches occur.

If your alarm is beeping or showing trouble you can press *2 on DSC systems, and it will point out the issue. Based on the number shown, you can troubleshoot the issue. 

Different batteries on the system have various life expectancies. Depending on the situation and type of detector, you can expect a battery to work for about 3 to 5 years. When the system's battery is low, it will report a low battery status to the monitoring station, and you will get a notification from us, so you don’t have to worry about it.

There is always the option to add alarm.com to new systems and upgrade older systems to be alarm.com compatible. There is an additional cost, but you can control your system and home automation options through one application.

We don’t leave our customers behind because we know a learning curve on any new system or tool. We have phone support with your technician or our security coordinator to walk you through any features, questions, or available options your new system offers.

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